Refunds and cancellation

Effective date: June 30, 2026

Cancellation

Pro subscriptions renew automatically until canceled. You can cancel from the billing management portal provided by Creem, our merchant of record. Your Pro features remain active through the end of the current billing period when cancellation is scheduled for period end. Cancellation stops future charges but does not automatically refund past payments.

Refund eligibility

Refund requests will be assessed under Creem's Refunds and Chargebacks policy, applicable consumer protection law, and the additional commitments below:

• Mandatory rights — we will honor any withdrawal or refund right required in your country or region.
• Technical defects — if a persistent technical issue materially prevents access to paid features and we cannot resolve it, we will work with Creem to provide an appropriate refund.
• Other requests — we may consider requests submitted within 14 days on a discretionary, case-by-case basis; submitting a request does not guarantee approval.

Renewal payments are not automatically refundable unless required by applicable consumer protection law or approved by Creem after review.

How to request a refund

Contact support@beadloomstudio.com with:

• Your account email address
• The purchase date and amount
• The Creem receipt or invoice identifier, if available
• A brief explanation of why you are requesting a refund

We aim to review support requests within 3 business days and determine eligibility under this policy, Creem's policy, and applicable law. Approved refunds are processed through Creem and returned to the original payment method where possible.

Creem's role

Creem acts as our merchant of record and handles payment processing, tax collection, invoicing, subscription management, and the technical processing of refunds and chargebacks. We handle product support and the initial review of refund requests, then submit approved refunds through Creem. Creem may also process a refund where required by applicable law, payment-provider rules, or fraud risk. If we cannot resolve a billing issue, you may contact Creem directly through the buyer portal or the support link on your receipt.

Chargebacks

If you believe a charge is unauthorized or incorrect, please contact us first at support@beadloomstudio.com before initiating a chargeback with your bank. Most billing issues can be resolved quickly without the delay and complexity of the chargeback process.

Questions

For any questions about refunds or cancellation, contact support@beadloomstudio.com.